Please click here to join our email list!

We send one email to our full email list each week, on Fridays; the vast majority of our patrons receive only this one weekly email. To all patrons who have purchased tickets to a given performance, we send a reminder email 1-2 days prior to the show date, and a follow-up email the day after the show. Franklin Square Society members may also receive periodic emails with first notification of new performances and special events.

The Hanover Theatre respects the private and personal nature of information collected in the normal course of business and ticket sales. We will not sell, exchange, trade or provide your name, address, telephone numbers or email addresses to any third party. We will take adequate measures to prevent the theft, loss or misuse of your personal information.

By becoming a Member of The Hanover Theatre, you will be helping to bring outstanding performances to central Massachusetts, and to make our many outreach programs possible.

You will also reap the benefits of membership, including advance email notification of all events, early access to tickets and discounts on most performances, discounts at participating restaurants, complimentary admission to Access Hanover Lyceum Series events and more. A basic membership is just $50, and is 100% tax-deductible.

For more information, please click here.

The Hanover Theatre is a 501(c)(3) not-for-profit organization, and donations are tax deductible to the full extent permitted by law.

The Hanover Theatre has gift certificates available in any denomination for recipients to use in full or for partial payment for event tickets. Please call our Box Office for more information.

The Hanover Theatre offers backstage tours immediately following each Access Hanover Lyceum Series event. These informational and entertaining presentations are free for theatre Members and $10.00 for others.

As a non-profit organization, we rely on volunteers for many important positions at the Theatre. Please click on the Volunteer tab for more information on how to apply for numerous volunteer opportunities.

The Hanover Theatre uses a dedicated and trained force of volunteer ushers to seat and assist our guests. If you would like to volunteer to usher or to provide other administrative assistance to the organization, please contact Meghan Patrick, Operations Manager at 508-770-0179 for details.

Yes, the Hanover Theatre is available for rental to appropriate organizations for certain functions. Please contact Event Manager Mark Steina at 508.731.0121 or rental@thehanovertheatre.org for more information.

If you wish to advertise in the Hanover Theatre program, please contact Diane Pieciak, Advertising Manager at 508.930.2424 or diane@thehanovertheatre.org.

There are many creative opportunities for you and your company or business to sponsor activities or items and thereby gain recognition and make it possible for the not-for-profit Hanover Theatre to bring world-class performances to Worcester. Please contact Nel Lazour at 508-770-0230 for more information.

There are several ways to search for a performance at the Hanover Theatre. By clicking on the Shows & Tickets tab, you will find an up-to-date calendar of events, including a detailed panel of upcoming shows and a featured events section.

There are four ways to buy a ticket to the Hanover Theatre:

1. Call the Box Office directly Monday-Saturday 10 a.m.-6 p.m.
2. Visit us online www.thehanovertheatre.org
3. Come in and see us at the box office at 2 Southbridge Street, downtown Worcester, MA. Monday-Saturday 10 a.m.-6 p.m.
4. Use an order form when applicable. Email to boxoffice@thehanovertheatre.org or snail mail to 2 Southbridge Street, Worcester, MA 01608.

We highly discourage you from purchasing tickets at websites other than www.thehanovertheatre.org, where you will always find the true, lowest ticket prices. From time to time "scalpers" will purchase tickets to our performances and sell them at inflated prices - a quick Google search will produce several sites offering to sell tickets to our performances; even some with web addresses containing an intentional misspelling of the theatre's name.

A scan of those websites will typically reveal language stating that the site is a secondary ticket marketplace and not affiliated with The Hanover Theatre. We do not cooperate or condone their activity and prevent it when we can, but this resale of tickets is legal provided the "fine print" disclosure is present. We are unable to offer refunds or exchanges on tickets purchased in this manner.

If you have purchased tickets from a third-party reseller, we would be grateful if you would contact the theatre's box office to let us know, as the seat location printed on your tickets will enable us to identify that reseller.

A seating chart is available here.

In the case of Broadway series performances, these are offered for sale first as a 5-show or 6-show subscription package, beginning each spring. We have more than 3,000 subscribers who commit to the full season in advance, for which they receive first access to seats, and the opportunity to "lock in" those seats year after year. Beginning in the summer and early fall, the Broadway series shows are then made available to single ticket buyers. For all other performances, note that theatre Members have the opportunity to purchase tickets one week before the general public.

For information on how to become a Member and get earlier access to the best seats, click here.

The Hanover Theatre's orchestra seating level offers the most legroom we've ever seen in a theatre - a happy by-product of the theatre's conversion to a movie palace in the 1960's, when orchestra seating was altered to make room for reclining movie theatre seats. The theatre's loge area at the front of the balcony, reconstructed during the 2008 restoration, also offers particularly spacious seating. Balcony seating remains as originally constructed in 1926, and offers legroom comparable to most historic venues, and better than some.

The Hanover Theatre encourages groups to enjoy theatre together, and groups of 15 or more may be eligible for a discount. Please call the Box Office at 877.571.7469 for more information. Members and Subscribers receive discounts; call the Box Office or see the Membership and Subscriptions tabs for more information.

"Will call" is a term that is used to let you know that your tickets will be at the Box Office, and can be picked up the evening of the performance at the "will call" window.

In theatre, the orchestra right is organized by even numbers, so the odd numbers are skipped over. Orchestra left is organized by odd numbers, meaning the even-numbered seats are skipped over, so yes they are in fact together!

The Hanover Theatre is proud to offer family-friendly entertainment. Although most shows are appropriate for children, some may not be. If you have any questions about a specific show, please call us at 877.571.7469 and we will be happy to advise you. Parents must remove any disruptive children from the theatre into the lobby. For these reasons and for the comfort of all audience members, please consider carefully whether it is appropriate for you to bring children under 5 to the theatre.

Everyone must have a ticket for admission. Standing room is not permitted, though in some cases we do have lap seating. Please call us at 877.571.7469 for more information.

Reserved seating simply means that in order to attend a performance, you must purchase your seat in advance.

Wheelchair seating must be purchased by phone at 877-571-7469, or in person at our box office, and cannot be purchased or reserved online. This way we are able to guarantee that these seats remain available for the patrons who require them.

A restoration fee - a $2.00 charge per ticket that is included in the advertised ticket prices - is imposed on ALL ticket sales, including those made in person at the box office. It helps to fund the restoration and ongoing maintenance of the theatre.

A handling charge up to $6.00 per ticket is added to all online and telephone sales. This fee also helps to cover the cost of operating the theatre, including administrative and box office staffing, computer and telephone systems, utilities and supplies. This charge is determined on a show-by-show basis and is proportionate to the average ticket cost of a given show.

Handling charges are standard in the performing arts industry, but The Hanover Theatre handles all of its ticketing independently of any other ticketing company. As a result, our fees tend to be significantly less than those you will find elsewhere, where third-party ticketing companies are used. The reduced fees we charge make it possible for us to give you personalized customer service and continue to provide you with world-class entertainment including Broadway, music, and more.

This is a feature of our computerized ticketing system that will allow patrons to purchase tickets online and then bring "tickets" from their computer's printer. This feature is currently not offered but will be introduced in the future.

If your tickets are lost or stolen, there is no need to worry! Please call the Box Office during our Box Office hours, where we have a record of all ticket sales.

Unfortunately we are unable to offer refunds for tickets purchased. If you are unable to attend a performance for which you have tickets, please consider giving those tickets to a friend or family member. If that is not possible, as a not-for-profit organization, the Hanover Theatre will accept your tickets up to 48 hours prior to curtain call as a tax-deductible donation. Please be sure to mark your tickets as "donated" and retain them for your records.

Ticket holders may find themselves in a position where they cannot use previously purchased tickets and cannot give them to a friend or family member. Management does not discourage private transactions, but may take appropriate actions to thwart the organized resale of tickets for profit by third parties, which we do not condone. The Theatre advises the public to be careful when purchasing tickets from individuals they do not know personally, as such tickets might be void and the Theatre will not be able to grant admission nor provide compensation in such circumstances.

Members and subscribers have the benefit of exchanging tickets to an alternate performance of the same show, no later than 48 hours prior to the date printed on the tickets in your possession. Please visit or call our Box Office for more information.

Occasionally a cardmemeber may not recognize or may dispute a credit card charge. Please contact the Box Office at 877-571-7469 BEFORE contacting your credit card company. We will be happy to explain any charges and/or correct any errors. If you initiate a chargeback with your credit card issuer we will be unable during this process (which can take several weeks) to make any adjustments, so please contact the box office first!

In the rare situation where the Hanover Theatre must cancel a performance, all ticket holders will be contacted with information regarding refunds. The Hanover Theatre reserves the right to reschedule a performance date or time, and all ticket holders will be contacted with information about their right to a refund if the new date or time is not acceptable. The Hanover Theatre reserves the right to substitute non-headliner performers without offering refunds.

The nature of touring performance schedules is such that it is generally impossible for us to reschedule cancelled performances, so with very rare exception, it is our policy that "the show must go on!" Please leave extra time for traveling to the theatre in inclement weather.

Directions and parking information are available here.

Lobby doors open one hour prior to each performance. Please allow time for travel and parking. Doors to the theatre's seating area typically open thirty minutes prior to curtain time.

Latecomers will be seated at the first appropriate performance break, which is determined by the show's production company.

Worcester offers a wide variety of dining experiences. Click here for some of our personal recommendations for where to dine downtown, so that you can plan a wonderful evening out in one of Forbes' Top 10 Most Livable Cities in America.

Most people dress "casual but neat" for the theatre. Why not dress up a bit to make your evening even more special?

The Hanover Theatre does not have a coat check area.

Beer, wine, mixed drinks, soda and water are available for purchase at first and second floor lobby bars. Snacks, water and coffee are available at stations on both levels as well. Please do not bring outside food or drink to the theatre.

Drinks may be brought into the seating areas at most performances, but food is prohibited.

The theatre's lobby bars will remain open during the first half of most concert and comedy performances, but will be closed during Broadway shows, dance and opera performances and speakers. The bars will always be closed after intermission or, at performances with no intermission, no later than 30 minutes prior to the end of the show. Please be respectful of fellow audience members and try to keep trips to and from your seat to a minimum.

Merchandise is available at most performances, in the entry level lobby area.

Our policy prohibits cameras, sound recorders and other such devices from use in the theatre, and offenders may be ejected without compensation. On rare occasions, performers may request that this policy be suspended, and in such a case we will inform the audience with appropriate lobby signage. All members of the press or media must receive advance authorization to use cameras or recording devices inside the theatre and must display identification.

No - we went to great lengths to preserve the theatre's natural acoustic properties during the 2008 restoration, and our state-of-the-art sound system is designed to bring clear and uniform sound to every seat. "Good sound" is extremely subjective however, and it is not uncommon for us to get both positive and negative feedback from patrons seated near one another at a specific performance.

It is also worth noting that Broadway touring productions and most concerts tour with their own sound systems and audio engineers, and sometimes "tie in" to our in-house system in order to use our under-balcony and upper-balcony speakers to supplement their own. They "mix" the sound to the liking of the show's director or the performing artist; and to the satisfaction of most audience members.

The theatre's Wurlitzer Theatre Organ is 100% acoustic, and as its pipes are located above the seating boxes to either side of the theatre, it is naturally slightly louder in balcony seats than in the rear orchestra.

Infrared assistive listening devices are available at the box office. You will be asked to leave your driver's license as a deposit when borrowing a device. Return the device and retrieve your driver's license after the performance at the lobby concierge desk.

As a courtesy to other patrons and to the performers, the use of cellular phones, beepers, radios, and anything else that goes beep, buzz, or whir is not permitted within the theatre. Please make sure that you turn off your electronic devices before attending a performance.

As many patrons find the backlit screens of cell phones to be distracting in a darkened theatre, we ask that you refrain from texting, tweeting or otherwise using your electronic device during the performance.

Please contact a uniformed usher - several are stationed inside the theatre throughout the performance. The usher will be happy to speak with the offending party, or contact a house manager to do so. As we solicit feedback from audiences in post-performance surveys, the vast majority of complaints are regarding the behavior or actions of fellow audience members. Please be respectful of your fellow patrons and their desire for quiet enjoyment of the performance.

Items and activities which are prohibited include (but are not limited to): smoking, weapons, outside food or drink, camera or recording devices, cell phones not silenced or set to vibrate, laser pointers, disruptive or abusive language, pets (except those assisting persons with disabilities), person exhibiting intoxication or drug use. Offenders may be ejected from the theatre without compensation.

Please speak with the House Manager or any member of the ushering staff if you need first aid or have any sort of accident or medical emergency. Insurance regulations require that such instances be documented immediately.

The Hanover Theatre is not responsible for lost or stolen items. Items found in the Theatre will be held by the House Manager. If you have lost an item, please call the Box Office as soon as possible to make a report.

Yes, there is an Automated Teller Machine located in the first floor lobby, to the right of the lobby bar.

Please visit our concierge at the desk in the entry lobby, where Bob or Rose can answer your questions, offer advice about a good place to eat dinner or get dessert and coffee after the show, or convey information about upcoming events or our beautiful historic venue.